SmallBizGenius Analysis
Only Natural Pet is an online retailer offering a range of pet food, supplements, and supplies, with mixed customer feedback. While some customers praise the product quality and fast shipping, many others report issues with customer service, auto-ship programs, and product inconsistencies.
Category Breakdown
Scores based on analysis of 45 recent reviews
Customer Service
2.5/10Many reviewers express dissatisfaction with Only Natural Pet's customer service, citing rude or unhelpful representatives, lack of responsiveness, and difficulty resolving issues. Several customers reported being hung up on or receiving nonsensical responses, while others struggled to get refunds or return items.
20 reviews mention thisAuto-Ship Program
2.0/10A significant number of reviewers report problems with Only Natural Pet's auto-ship program, including unwanted shipments, difficulty canceling subscriptions, and being charged for orders they didn't want. Some customers claim the website is intentionally confusing to prevent cancellations, and that customer service is unhelpful in resolving these issues.
14 reviews mention thisProduct Quality
4.0/10Several reviewers express concerns about the quality of Only Natural Pet's products, citing expired food, insect infestations, and broken flea and tick collars. Some customers also report inconsistencies in product ingredients and a lack of quality control.
12 reviews mention thisShipping and Delivery
5.0/10Some reviewers report issues with shipping and delivery, including orders that never arrived, delays, and incorrect items being sent. Others complain about high shipping costs and the company's refusal to provide free return shipping for their errors.
8 reviews mention thisWebsite Experience
3.0/10A few reviewers find Only Natural Pet's website difficult to navigate, particularly when trying to cancel subscriptions or manage their accounts. Some also report issues with the website not recognizing their login credentials or providing inaccurate information about their orders.
5 reviews mention thisProduct Effectiveness
6.0/10Reviewers have mixed opinions on the effectiveness of Only Natural Pet's products, particularly flea and tick control items. While some customers report positive results, others say the products didn't work or caused adverse reactions in their pets.
4 reviews mention thisPros & Cons
What Customers Love
"We've been using them for 9 years with our 10-year-old pomeranian, she loves only natural pet, dry food. I don't know why there's so many bad reviews. It's great food."
"I was surprised the order came quickly and glad there were no problems. So yes, they are real and for me they did come through."
"I have been buying the grain free chicken powerfood for several years and my dog has had no troubles and the price and subscription service have been helpful for me."
"Excellent product choices, super fast shipping and a very knowledgeable customer service team."
"The dry cat food is really good, but in spite of signing up for their auto-delivery service, the company doesn't seem to be able to reliably supply the food on schedule."
Common Complaints
"Really really terrible customer service and a real lack of a system that respects consumer rights."
"DO NOT sign up for auto-ship!! There is NO WAY to cancel!!!"
"Check your products to make sure they’re not expired. Product was already 4 month old expired when I received it."
"Their website is extremely confusing and not user-friendly, and it honestly feels intentionally designed that way to trap customers into staying subscribed."
"They ship by post office and post office will not deliver it. I've contacted this company NUMEROUS times and get nonsensical responses from their customer "service" which is not service by any stretch of the imagination."
Common Questions About Onlynaturalpet
Answers derived from customer review patterns
Is Onlynaturalpet legit and trustworthy?
Onlynaturalpet has mixed reviews, with some customers reporting positive experiences and others detailing significant issues. While some customers praise the product quality and fast shipping, many others report problems with customer service, auto-ship programs, and product inconsistencies. The negative reviews raise concerns about the company's reliability and trustworthiness, particularly regarding subscription management and order accuracy. Potential customers should exercise caution and carefully monitor their orders and subscriptions.
Based on 45 reviewsDoes Onlynaturalpet have good customer service?
Customer service is a major pain point for many Onlynaturalpet customers. A significant number of reviewers describe negative experiences with customer service representatives, citing rudeness, unhelpfulness, and difficulty resolving issues. Many customers report being unable to get refunds or return items, and some claim they were hung up on or received nonsensical responses. Based on these reviews, Onlynaturalpet's customer service is not considered to be reliable or effective.
Based on 45 reviewsIs Onlynaturalpet worth it for small business?
For small businesses, Onlynaturalpet presents a risky proposition. While the company offers a range of natural pet products, the numerous complaints about customer service, subscription issues, and product quality raise concerns about reliability. The potential for order errors, shipping delays, and difficulties with returns could disrupt business operations and negatively impact customer satisfaction. Unless the business has a high tolerance for risk and is willing to closely monitor orders, Onlynaturalpet may not be a worthwhile option.
Based on 45 reviewsWhat is Onlynaturalpet's return policy like?
Onlynaturalpet's return policy is a source of frustration for many customers. Numerous reviewers report difficulty returning items, even when the company is at fault for sending the wrong product or expired goods. Many customers claim they are required to pay for return shipping, even in cases where the error was on Onlynaturalpet's part. The "Happiness Guarantee" is viewed by some as a marketing ploy, as they have had difficulty getting refunds or returns approved.
Based on 45 reviewsWhy is it so hard to cancel Onlynaturalpet's auto-ship subscription?
Several reviewers claim that Onlynaturalpet's website and customer service make it intentionally difficult to cancel auto-ship subscriptions. Some customers report that the website is confusing and lacks a clear cancellation option, while others say that customer service representatives are unhelpful or provide misleading information. Many customers have been charged for unwanted shipments even after attempting to cancel their subscriptions, leading to frustration and financial loss.
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